To ensure the maximum satisfaction of our customers from our services, we manage our programs that concerns Excellent Customer Service (ECS) by giving our front liners / recruitment staff all the training regarding the culture of customer service in our organization. Our team are trained how to evaluate our business in terms of customer service strategy and setting standards of service in accordance with the standards of our clientele. They are trained in knowing their roles as a leader to unleash the energy in them. Synchronizing the entire Team, Department and the whole organization with our customers’ priorities. We give no room to hamper excellent service.

To put icing on the cake, aside from providing you qualified candidates, we also conduct Job Preparedness Seminars (JPS) for your selected candidates. Our customer service program do not stop in recruiting, assessing and lining up pre-selected candidates for our clients. We extend our business responsibilities by going beyond their actual job experiences. After they are selected by our clients, we conduct a mandatory Job Preparedness Seminars to ensure that these people could maximize their skills during their entire employment contract. We prepare our selected candidates to be a well rounded and flexible worker. JPS covers the following:

• Deeper understanding of personal development

• Performance improvement

• Recognizing performance problem

• Steps in dealing in those problems

• Matching various leadership styles to different situations. At the end of the seminar your selected workers would be able to:

  • Recognize their skills more clearly and their attitudinal level

  • Customize their leadership styles depending on their development level (this is specially for the supervisors and managers)

  • Bring out their best skills and attitudes specially on the neophytes candidates

  • Obtain more consistent performance attitude / goals

  • Learn how to delegate for maximum results and motivations

  • Manage relationship among co-workers / team to obtain understanding, commitment and peak  performance.

First and foremost we do not treat customer’s complaint as nuisance to our job, but they are our job. Other companies might get irritated when customers start complaining, not realizing that it is actually doing them a favor. Not with us. We deal with the problem properly by doing the do’s and don’ts and managing the unproductive behaviors. Our Customer Complaints Handlers are trained and have developed a proactive listening skills to help diagnose problems faster and maximize the opportunity to gain customer loyalty in a complaint situation. Simply put…WHAT OTHERS JUST PROMISED, WE DELIVER.

We would like to propose further our services as your manpower supplier. Services are not limited to the following:

• Preparation of the Manpower Request set
• Publication of your Manpower needs with the National Paper
• Pre-screening and assessment of candidates for your short listings
• Pre-selection of your short listed candidates
• Scheduling of pre-selected applicants for final interview
• Medical examinations of the selected applicants
• Processing of the selected workers’ travel documents
• Hotel reservation at your chosen hotel
• Car and a driver at your disposal during your entire stay in Manila

• SRA (Special Recruitment Authority) assistance as needed

• Visa extension assistance should the need arises
• Orientation on the actual company policies prior to your departure after the interview
• And other things that you might need

Considering the sensitive nature of client business services, M & M selection procedure includes a rigid medical examination. This comprehensive examination covers full chest x-ray, stool, urine and other laboratory analysis including blood tests, AIDS test, Hepatitis, pregnancy test, drug test and other physical and dental examinations and as required by the country of jobsite.

An integral part of the M & M selection process is the requirement for all its applicants to undergo a battery of psychological tests appropriate to the applicant’s level and position applied for. M & M shall take charge of trade testing, utilizing the services of the accredited Trade Testing venues duly authorized by the Technical Education and Skills Development Administration ( TESDA )

We adhere to no pre-screening no final interview policy. Should an applicant passes the series of tests, we subject them for the final interview by the foreign employers. Should they be selected, we require the selected candidates to submit other vital documents for visa application and undergo the phase 1 medical examination prior to the submission of their documents for visa application at the jobsite. This is done to ensure that no money and time would be wasted on a medically un-fit worker. After the receipt of all necessary documents from client, M & M begins processing the necessary documents for the workers with the following agencies:

• Department of Labor and Employment (POEA)
• Department of Foreign Affairs/Passport Division
• Embassy of Foreign Principal

Travel arrangements such as ticketing and plane bookings for the workers as well as departure proceedings at the airport will be made by M & M in co-ordination with client’s preference of booking schedules.

Depending on the volume of Job Orders, the typical duration from the receipt of necessary visa , no objection certificate to the delivery of the required manpower is plus minus 14 working days. This includes:

• POEA processing time - 1 to 3 days
• Embassy processing time - as per embassy’s policy
• Ticketing - PTA from Employers
• Medical Exam - 2 days regular w/o pending

Note that the said delivery period is subject to the receipt of recruitment documents being required by the Philippine Overseas Employment Administration (POEA) and other VISA requirements such as Block Visa, No Objection Certificate (NOC), Working Permits, Acceptance Permit, and other similar documents. And the approved Job Order Accreditation.

M & M conducts an orientation program for all its recruits before departure from the Philippines. The orientation discusses the overall Overseas Employment Program ( OEP ) covers the different governmental agencies who are directly involve in the OEP, its duties & responsibilities, basic information in the country of destination, code of discipline ( duties & responsibilities of the OFW ), employment terms and conditions, sexually transmitted deceases: its causes & symptoms, alternative career, basic self defence and other pertinent information. This orientation program is designed to make the worker adapt more easily to the existing customs and traditions of the country of deployment and the prevailing conditions in the place. This will have the end-result of making the worker prepared for the job.

1. M & M will supply client the required quantity of personnel by job category in accordance with the given Job Order Request officially communicated to M and M
2. CLIENT shall provide M & M the necessary qualifications, job descriptions, hiring rates and other employment criteria and arrangements (food, accommodation, etc.) pertinent to employee recruitment.
3. CLIENT shall assign to M & M its job order demand which includes block visa/working permit or NOC, and shall provide all the duly verified documents by POLO / MO required to process the papers and deploy the selected workers on time.
4. Plane fare in the form of PREPAID TICKET ADVISE (PTA) tickets shall be provided by CLIENT at no cost to M & M or to the worker. The PTA tickets shall be transmitted promptly to M & M after receipt of all required documents. The client may also opt to ask M & M to purchase the ticket locally for faster booking confirmation. Granting that the ticket payment is transmitted prior to the issuance of the plane ticket.
5. Processing and deployment period shall be within 14-20 working days from the date of receipt of duly authenticated documents required.
6. The Foreign Principal undertakes to submit a periodic Employment Status as of each worker hired and being employed for updated monitoring scheme as mandated by the POEA as of April 28, 2016